At ShabbyHerbs.online, your safety and satisfaction are our top priorities. Because we deal with natural, consumable products, our refund and return policy is strict to protect both you and all of our customers. Please review the guidelines below carefully before placing an order.
1. General Return Policy
- For safety reasons, we cannot accept returns once a product has been opened or used.
- Unopened, unused items in their original packaging may be considered for return within 7 days of delivery, but only with prior approval from our support team.
- To request a return, please contact us at 📧 info@shabbyherbs.online with your order number.
2. No Exchanges
For the protection of all customers, we do not offer exchanges under any circumstances. Once a product leaves our facility, it cannot be returned and resold.
3. Damaged or Defective Items
- If your order arrives damaged or defective, you must notify us within 24 hours of delivery.
- Please send an email to 📧 info@shabbyherbs.online with:
- Your order number
- A clear description of the issue
- Photos of the defective product inside its original packaging
- Claims sent after the 24-hour window or without attached photos cannot be honored.
- Once verified, we will issue a refund for the damaged item.
4. Refunds
- Approved refunds are issued back to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or card provider.
- Shipping costs are non-refundable, except when the error was on our end (damaged or incorrect item).
5. Non-Returnable Items
For health and safety reasons, the following are strictly non-returnable and non-refundable:
- Opened or used products.
- Herbal items removed from their original packaging.
- Sale or discounted items.
- Gift cards.
6. How to Request a Refund
- Email 📧 info@shabbyherbs.online within the allowed time frame (24 hours for damaged items, 7 days for unopened/unused returns).
- Provide your order number and details of the issue.
- Attach photos if the product is damaged/defective.
- Wait for approval before sending anything back. Unauthorized returns will not be accepted.
7. Late or Missing Refunds
- If you haven’t received a refund within the stated time, first check your bank account again.
- Then contact your bank or credit card company—sometimes processing takes longer.
- If you’ve done this and still haven’t received your refund, please reach us at 📧 info@shabbyherbs.online.
8. Questions or Concerns
We’re here to help! If you have any issues with your order, reach out to us directly:
📧 Email: info@shabbyherbs.online
Final Note
By shopping at ShabbyHerbs.online, you agree to this Refund & Return Policy. These rules are in place to protect your safety and ensure that all of our products remain pure, fresh, and uncompromised 🌿.